Learnscaping, Getting Things done in Organizations, is now available on Amazon for $25 + shipping. It’s a 160-page unbook, a continuing work in progress but containing enough meat to justify the price, I think.
Learnscaping describes a dozen learning patterns, e.g. processes that organizations are using to improve performance through networked informal learning.
Andy McAfee, late of Harvard B-School and now crossing the Charles River to MIT, has gone me one better with his discussion of Enterprise 2.0 patterns. His recent post, Toward a Pattern Language for Enterprise 2.0, details two sorts of patterns for optimal enterprise 2.0 technology, no-brainers and maybes. Both sets of patterns apply to Learnscapes, which are in essence a subset of enterprise 2.0 (a term Andy invented).
Patterns Where 2.0 Should Replace 1.0
|Technology appears to have been designed for the user||Technology appears to have been designed for someone other than the user — the developer, the boss, a lawyer, etc.|
|Only small amounts of time and training are required to become familiar with a technology||It takes significant time and training in order to become minimally competent with a technology|
|Few steps are required to accomplish basic tasks; technology-based work is ‘frictionless’||Many steps are required to execute basic tasks; technology-based work has a great deal of friction|
|Devices delight, pleasing the eye and the hand||Devices exist to accomplish tasks and are designed only for function, not form|
|Delays and latency are low; technology responds instantly||Delays (especially at startup) can be long and latency can be high|
|Crashes are no big deal and are easy to recover from||Crashes are time-consuming and costly / catastrophic|
|Relevant data is in the cloud, so it doesn’t matter which device the user employs||Relevant data is stored locally at many devices, so it matters which device(s) the user has access to|
|Users navigate via search||Users navigate via menus and directories|
|Work is accomplished via the browser||Work is accomplished via many discrete applications|
|Technology accurately guesses what users want, is forgiving, and makes users feel smart||Users have to guess what the technology wants. The technology is unforgiving and makes users feel stupid|
|It takes virtually no time to author (to contribute online content) and few if any approval loops exist||It’s laborious to author, and many approval loops exist|
|At its best, technology is welcoming and empowering||At its worst, technology is alienating, isolating, and frustrating|
Patterns Where 2.0 is an Alternative to 1.0
|Technology is used to execute spontaneous collaborative work||Technology is used to execute planned / predefined business processes|
|Technology is used to share work and conclusions with others||Technology is used to generate or analyze information individually|
|Technology is used to broadcast information publicly to people both known and unknown||Technology is used to transmit information privately to known people|
|Technology is used to ask questions and solicit information and help from people both known and unknown||Technology is used to ask questions and solicit information and help from a small group of already-identified people|
|Online content is the start of group-level work; it is work in progress||Online content is the end point of group-level work; it is finished goods|
|Online content is generated by many people||Online content is generated by a few approved sources|
|A person finds new colleagues by examining the online content they’ve generated and assessing its quality||A person finds new colleagues by asking around an looking through official directories|
|Information sources give good answers to the questions users thought they were asking||Information sources provide complete answers to perfectly phrased questions|
|Technology is used to create and diffuse new knowledge||Technology is used to encode previously-generated knowledge|
Andy’s book, Enterprise 2.0: New Collaborative Tools for your Organization’s Toughest Challenges, is due out soon. You can download the first chapter for free here.