Comments on: Whatever Happened to Performance Support?

By: Dave’s Whiteboard » Blog Archive » Ups and downs of performance support

Tue, 25 Aug 2009 18:44:22 +0000

[...] learning and performance in balance. In passing, he linked to an insightful post by Jay Cross, “Whatever happened to performance support?” Like Jay, I remember Gloria Gery’s influential book on electronic performance support systems [...]

By: interesting [links] « Exploratory

interesting [links] « Exploratory — Thu, 18 Sep 2008 12:04:42 +0000

[...] brings me to Jay Cross who recently posted on performance support as a learning ecology or learnscape: Today, the greatest leverage in corporate learning comes from [...]

By: The Knowledge Blog » Blog Archive » Performance Support & Performance Ecosystem

Sun, 07 Sep 2008 00:03:39 +0000

[...] Cross has an eloquent post talking about the history of Performance Support, ending of course calling for considering the [...]

By: Susan Eitelman

Susan Eitelman — Thu, 04 Sep 2008 14:49:47 +0000

I have a quip with the statement that we must “re-conceive learning” – no we must reconceive work and how we design work environments to support work.

Hoffman (2004) points out that learning and performance are necessarily intertwined, and thus a well-designed work environment embraces supporting learning to achieve improved performance.

(More on this here: http://www.downes.ca/cgi-bin/page.cgi?post=45740)

By: Full Circle Associates » Onramps to online engagement

Full Circle Associates » Onramps to online engagement — Wed, 03 Sep 2008 23:54:28 +0000

[...] Jay Cross [...]

By: Media Literacy: Making Sense Of New Technologies And Media by George Siemens - Aug 30 08

Sun, 31 Aug 2008 15:56:14 +0000

[...] Cross digs through training and developments closet and asks: Whatever happened to performance support? He explores the roots of performance support, its rapid rise, and then apparent disappearance. Its [...]

By: Dave Ferguson

Dave Ferguson — Thu, 28 Aug 2008 18:04:14 +0000

I recall a conversation with Joe Harless, who coined the term ‘front-end analysis’ and who believed strongly that training was something you did when you ruled out virtually all other possibilities. His Job Aid WorkShop emphasized that a great deal of “essential” knowledge could be stored outside the learner’s head, reducing the time and effort required to produce worthwhile results.

Joe asked me if I could explain an EPSS in one sentence. I said, “It’s a job aid with chips.”

By: Whatever Happened to Performance Support? | Workplace Learning Today

Whatever Happened to Performance Support? | Workplace Learning Today — Wed, 27 Aug 2008 13:02:23 +0000

[...] Whatever Happened to Performance Support? | Informal Learning Blog | Jay Cross | 24 August 2008 Share and Enjoy: [...]

By: Learnlets » Performance Support & Performance Ecosystem

Learnlets » Performance Support & Performance Ecosystem — Wed, 27 Aug 2008 11:45:07 +0000

[...] Cross has an eloquent post talking about the history of Performance Support, ending of course calling for considering the [...]

By: Full Circle Associates » Good Stuff While I was Gone

Full Circle Associates » Good Stuff While I was Gone — Tue, 26 Aug 2008 21:36:52 +0000

[...] Cross on performance support in a web 2.0 world http://informl.com/2008/08/24/whatever-happened-to-performance-support/ What I appreciate about this is the historical peek back to performance support as a bridge to [...]