Enterprise learning

by Jay Cross on August 24, 2008

Introducing yourself to fifty diverse people forces you to boil down your elevator pitch. What I heard myself saying at the opening reception for Gnomedex 08 was…

My passion is enterprise learning.

Most of the businesses and governments live in the last century. They cling to industrial-age beliefs that the world is predictable, management has the answers, and workers are under their control. In the real world, no one has the answers, collective intelligence beats top-down decisions, and management’s task is to inspire people rather than tell them what to do.

Corporations need to replace traditional training, knowledge management, and in-house communications with something more informal, interactive, collaborative, self-service, impromptu, and flexible. Instead of pushing content, they need to be facilitating conversation. I try to help them get there.

So what do you do?

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