Comments on: Stamps.com – a cautionary tail

By: Jo

Jo — Sat, 24 Oct 2009 02:45:53 +0000

Same thing happened to me too! I did not even COMPLETE the installation or agreement! Lo and behold today they took out $15.99. I’m calling them on Monday to cancel and they better not give me any problems or I’m signing on to the class action lawsuit. I never got an email NOR a package nor anything! I am telling EVERYONE I know and posting on every message board how awful this company is if they don’t give me a refund or let me cancel. At this point I’d be happy to be out the $15.99 as long as there isn’t any more charges!

By: DLW

DLW — Wed, 12 Aug 2009 18:24:46 +0000

I cancelled way back in January and a charge showed up in August. I just got off the phone with Stamps.com and my credit card co. I don’t understand how a company like this can survive. This is only the second time I’ve had a problem on the net in 15 years! The first was resolved through my credit card co. and I’m sure this will be too. The charge was only $17.99, but it’s the principal. Multiply $17.99 times the suckers and it is probably huge!

By: Debbie

Debbie — Mon, 10 Nov 2008 04:19:11 +0000

This site is still scamming after this long. The emails I am getting are almost the same as what is posted up there from 2005. It is my fault for joining the most messed up company around, and the BBB of LA California and the USPS love them!? WHY!???
They are the biggest scammers around! I can not believe that they think they can get away with what they pull. SING IT FROM THE ROOFS STAY AWAY FROM STAMPS.com I am writting to abby up there to see what can be done.

By: Abigail

Abigail — Tue, 04 Nov 2008 17:39:06 +0000

I work at a class action law firm and we are investigating this issue. I am interested in talking to people and hearing about their experiences. Please contact me at abby1100ny@yahoo.com if you have had trouble canceling your account with stamps.com, have been billed fraudulently by stamps.com, or have any questions on this investigation.
Thanks, Abigail.
abby1100ny@yahoo.com

By: Samantha

Samantha — Sun, 02 Nov 2008 18:29:46 +0000

This is happening to me now. I had my old debit card lapse and I didn’t want this service anymore. But, since on the website (which appears to allow you to cancel online, fill out an entire form, and then says, “Sorry, we can’t do that” after) it is clearly stated that there will be an in-depth conversation about why you’re leaving, I simply did not provide my new debit card information. I figured they would cancel my account due to non-payment. Boy was I wrong! I tried writing to them. All I got in return was a paper bill! And guess what I got this month in my email box? Another month’s bill! I’m at almost $65 now. And you know what the real kicker is? The ONE time I tried to use the service, it didn’t work; AFTER I already paid for the stamps. I haven’t even logged in for at least six months. If there’s any more I can do to stop this from happening, point me in the right direction!

By: Meredith

Meredith — Wed, 01 Oct 2008 11:16:40 +0000

The same crap happened to me. I signed up for a free trial and canceled my account. Then they repeatedly tried to bill me anyway and my bank does not authorize the charges because I gave them proof that I was not using their service. So they turned me over to a collection agency, and the one they use SUCKS. They won’t let you call them more than 3 times, and I wasted one of my calls because they sent me a letter stating I missed the deadline to dispute the charges after I already wrote in one explaining the situation! Then they sent me another letter saying I was ignoring or disputing a legitimate debt, and I tried to call them back and got a recording saying that I had used up the maximum amount of phone contact attempts. WTF?

By: MeToo

MeToo — Fri, 18 Jul 2008 01:01:15 +0000

I used this service from the early days. They had a lower price than another company (which I think they drove out of business). At some point they nearly doubled the price, and made it impractical for the casual user. I put up with it longer than I should have. Eventually I tried to cancel – and my experience was that I could not get a live person. Finally I created a ShopSafe CC# for $5 and a 2 month expiration. The monthly charge was for something like $20 so initially they got a failure due to insufficient credit; later because of expired card. But every month they would bill and complain that they could not charge. At one point I even got an agreement by email to close the account – but another rep picked up the case and rudely pointed out that it had to be done by phone. Eventually I did get a representative on the phone. He canceled the account and indicated that he would send a check for the remaining $1 postage but that I owed them $120. I assured him that they would not be paid. I wasn’t using the account, and that was evident by the fact that there was no funding. Eventually they turned it over to a collection agency, but I have no intention of paying. They know better. I am sure that they have dead people that are still running up a bill that they think they are entitled to collect because they have an email address. I recommend you buy a Dymo printer – you can print the stamps for nothing more than the cost of the postage.

By: cyn

cyn — Thu, 24 Apr 2008 21:47:04 +0000

Ok…So I get this call today from someone in India calling me about Stamps.com? I remember looking at their web site last year, but never completed the transaction. I never gave them any credit card information or anything. This guy was telling me they sent me letters…I was like….I have absolutely no idea what you are talking about, so send me a registered letter from a lawyer telling me why and how I owe money and then I’ll send you a letter from my lawyer telling them that we’ll see them in court. He tried to “let me off the hook by only charging me $200…I was like…”again” you are not listening to me…Let me be explicity clear. I didn’t order your service. I have no idea what you are talking about and I am not today…not ever….. paying you two hundred dollars for anything….End of story….Period….End of sentence…and I hung up on him.

WTH? I was reading all of the posts….Why are they still in business?

By: DiplDoc

DiplDoc — Thu, 24 Apr 2008 14:01:21 +0000

After reading the difficulties people have had in trying to cancel the “Stamps.COM” service, I was really apprehensive because I needed to cancel my “free trial”. I expected to be on hold for the requisite 30 minutes, given the run-around, etc.

However, my experience was quite different. I called about 8:30am CDT, and got right through to a customer service type person. He obviously was at an “off-shore” call center, but was pleasant and complied with my request. It took no longer than 5 minutes from the time I placed the call until I had a confirmation number for the cancellation.

Now, will I receive charges on my credit card? I don’t know since it just occurred, but my experience couldn’t have been any smoother.

I have no reason to “talk-up” this company, but at least my interaction with them was not negative.

By: instarx

instarx — Wed, 23 Apr 2008 15:47:59 +0000

Here is another technique they use, and this one is definately a scam. I had a month-by-month account and decided to cancel. I was told since it was the middle of the month I would have my account pro-rated and would receive one more bill to cover the days since my last payment. But here is the problem: I pay IN ADVANCE! They don’t bill me at the end of the month for the previous 30 days service, they bill me at the first of the month for the *next* 30 days of service. I Pay forward, not backwards so they have no right to make me pay additional money for days I have already paid for.

I really dislike this company.